Shipping Policy – Elroel SA

Last Updated: July 17, 2025

Thank you for shopping with Elroel SA. Below you’ll find all details regarding order processing, shipping times, and tracking.

1. Order Processing

  • All orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Once your order ships, you’ll receive an email with tracking details.

2. Shipping Times

Our products are shipped directly from our fulfillment centers and factories to reduce costs and bring you the best possible prices.

Estimated delivery times:

  • United States: 7–15 business days

These are average estimates. Actual delivery times may vary slightly depending on your location, customs clearance, and courier performance.

3. Tracking Your Order

  • Tracking numbers are provided 1–5 days after your order has been shipped.

  • You can track your order via the link sent in your confirmation email or by contacting our support team.

4. Shipping Fees

  • We offer Free Standard Shipping on all orders unless stated otherwise.

  • Expedited shipping options may be available at checkout for an additional fee.

5. Lost or Damaged Packages

If your package arrives damaged or hasn’t arrived after the maximum estimated delivery time:

  • Contact us at [elroelsa@gmail.com] with your order number.

  • We’ll investigate the issue and, if confirmed lost or damaged, send a replacement or full refund under our Elroel SA Protect+ coverage.

6. Customs & Duties

International orders may be subject to customs fees, import duties, or local taxes. These are determined by your local government and are the buyer’s responsibility.

7. Wrong Address Disclaimer

Ensure your address is correct when placing an order. We are not responsible for items delivered to incorrect addresses provided by the customer.

8. Contact Us

If you have questions about your order or shipping details, contact us anytime at:
📧 elroelsa@gmail.com